Who we are

Our website address is: https://paltisana.org.
Dar Al Kalima College operates this website.

Comments & Reviews

When visitors leave comments or product reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Login and User Experience

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

WooCommerce (Shopping Cart)

To make our shop function, we use cookies to keep track of cart data. These cookies do not contain personal information. We use:

  • woocommerce_cart_hash
  • woocommerce_items_in_cart
  • wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and help WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

Wishlist

We use cookies to manage your Wishlist functionality. This allows you to add items to a list and have them remain there when you browse different pages or return to the site later.

Google Analytics

We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/

What we collect and store (WooCommerce)

While you visit our site, we’ll track:

  • Products you’ve viewed: We’ll use this to, for example, show you products you’ve recently viewed.
  • Location, IP address and browser type: We’ll use this for purposes like estimating taxes and shipping.
  • Shipping address: We’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We use this information for purposes, such as, to:

  • Send you information about your account and order.
  • Respond to your requests, including refunds and complaints.
  • Process payments and prevent fraud.
  • Set up your account for our store.
  • Comply with any legal obligations we have, such as calculating taxes.
  • Improve our store offerings.

Who we share your data with

Payment Gateway: Bank of Palestine

We accept payments through the Bank of Palestine. When processing payments, some of your data will be passed to the Bank of Palestine, including information required to process or support the payment, such as the purchase total and billing information.

Please note that we do not store your full credit card number or CVC security code on our servers. This data is processed directly by the Bank of Palestine’s secure payment engine.

Analytics

We share anonymous data with Google Analytics to help us understand how our website is used. This data does not include personally identifiable information (PII) such as your name or email address.

Shipping Providers

If you purchase physical goods, we share your name and shipping address with our courier partners to ensure delivery of your order.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

For WooCommerce Orders, we generally retain information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for [Insert number, usually 5-7] years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.